Shipping policy
Shipping Policy
At Follivora, we aim to make every delivery smooth and reliable. Please review the information below before placing your order.
Estimated Delivery
Our estimated shipping timeframe is 3–12 days. Delivery times are estimates and may vary depending on your location, carrier delays, holidays, or other circumstances outside our control.
Shipping Charges
Any applicable shipping charges are displayed at checkout before you complete your purchase.
Delivery Information
Please ensure your shipping address is accurate and complete. If you notice an error after placing your order, contact us promptly. Address changes may not be possible once an order has shipped.
Optional Shipping Protection
If offered at checkout, you may add shipping protection for $15 per order. This optional protection covers products damaged during transit.
For an approved claim, we will arrange a replacement at no additional cost. A partial refund may be offered as an alternative if you agree to keep the damaged item. We will confirm the proposed resolution with you before proceeding.
Reporting Shipping Damage
If your order arrives damaged, please contact promptly with:
- Your order number.
- A description of the damage.
- Clear photos of the product and packaging.
Please retain the product and packaging while we review your request. If you did not purchase shipping protection, please still contact us so we can review the issue and explain the available options.
Optional shipping protection does not limit any rights or remedies available under applicable law.
Contact Us
For shipping questions or assistance with your delivery, contact follivora.support@gmail.com